• Jetstream Landing


    {{block class=”Magento\\Cms\\Block\\Block” block_id=”jet-stream-categories”}}

    Our Exclusive Jetstream Deals

    {{widget type=”Magento\CatalogWidget\Block\Product\ProductsList” show_pager=”0″ products_count=”10″ template=”Magento_CatalogWidget::product/widget/content/grid.phtml” conditions_encoded=”^[`1`:^[`type`:`Magento||CatalogWidget||Model||Rule||Condition||Combine`,`aggregator`:`all`,`value`:`1`,`new_child`:“^],`1–1`:^[`type`:`Magento||CatalogWidget||Model||Rule||Condition||Product`,`attribute`:`brands`,`operator`:`==`,`value`:`5526`^],`1–2`:^[`type`:`Magento||CatalogWidget||Model||Rule||Condition||Product`,`attribute`:`exclusive_deals`,`operator`:`==`,`value`:`1`^]^]”}}

    {{block class=”Convert\Catalog\Block\BestSellerProducts” template=”Convert_Catalog::bestSellerProducts.phtml” brand_name=’JetStream’ link_brand=”brand/jetstream.html”}}

  • HP Landing

    {{block class=”Magento\\Cms\\Block\\Block” block_id=”hp_categories”}}

    Our Exclusive HP Deals

    {{widget type=”Magento\CatalogWidget\Block\Product\ProductsList” show_pager=”0″ products_count=”10″ template=”Magento_CatalogWidget::product/widget/content/grid.phtml” conditions_encoded=”^[`1`:^[`type`:`Magento||CatalogWidget||Model||Rule||Condition||Combine`,`aggregator`:`all`,`value`:`1`,`new_child`:“^],`1–1`:^[`type`:`Magento||CatalogWidget||Model||Rule||Condition||Product`,`attribute`:`brands`,`operator`:`==`,`value`:`5514`^]^]”}}

    {{block class=”Convert\Catalog\Block\BestSellerProducts” template=”Convert_Catalog::bestSellerProducts.phtml” brand_name=’HP’}}

  • Cisco Landing

    {{block class=”Magento\\Cms\\Block\\Block” block_id=”cisco_categories”}}

    Our Exclusive Cisco Deals

    {{widget type=”Magento\CatalogWidget\Block\Product\ProductsList” show_pager=”0″ products_count=”10″ template=”Magento_CatalogWidget::product/widget/content/grid.phtml” conditions_encoded=”^[`1`:^[`type`:`Magento||CatalogWidget||Model||Rule||Condition||Combine`,`aggregator`:`all`,`value`:`1`,`new_child`:“^],`1–1`:^[`type`:`Magento||CatalogWidget||Model||Rule||Condition||Product`,`attribute`:`brands`,`operator`:`==`,`value`:`5508`^],`1–2`:^[`type`:`Magento||CatalogWidget||Model||Rule||Condition||Product`,`attribute`:`exclusive_deals`,`operator`:`==`,`value`:`1`^]^]”}}

    {{block class=”Convert\Catalog\Block\BestSellerProducts” template=”Convert_Catalog::bestSellerProducts.phtml” brand_name=’Cisco’ link_brand=”brand/d-link.html”}}

  • Transcend Landing

    {{block class=”Magento\\Cms\\Block\\Block” block_id=”transcend_categories”}}

    Our Exclusive Transcend Deals

    {{widget type=”Magento\CatalogWidget\Block\Product\ProductsList” show_pager=”0″ products_count=”10″ template=”Magento_CatalogWidget::product/widget/content/grid.phtml” conditions_encoded=”^[`1`:^[`type`:`Magento||CatalogWidget||Model||Rule||Condition||Combine`,`aggregator`:`all`,`value`:`1`,`new_child`:“^],`1–1`:^[`type`:`Magento||CatalogWidget||Model||Rule||Condition||Product`,`attribute`:`brands`,`operator`:`==`,`value`:`5523`^],`1–2`:^[`type`:`Magento||CatalogWidget||Model||Rule||Condition||Product`,`attribute`:`exclusive_deals`,`operator`:`==`,`value`:`1`^]^]”}}

    {{block class=”Convert\Catalog\Block\BestSellerProducts” template=”Convert_Catalog::bestSellerProducts.phtml” brand_name=’Transcend’ }}

  • Zebra Landing


    {{block class=”Magento\\Cms\\Block\\Block” block_id=”zebra_categories”}}

    Our Exclusive Zeba Deals

    {{widget type=”Magento\CatalogWidget\Block\Product\ProductsList” show_pager=”0″ products_count=”10″ template=”Magento_CatalogWidget::product/widget/content/grid.phtml” conditions_encoded=”^[`1`:^[`type`:`Magento||CatalogWidget||Model||Rule||Condition||Combine`,`aggregator`:`all`,`value`:`1`,`new_child`:“^],`1–1`:^[`type`:`Magento||CatalogWidget||Model||Rule||Condition||Product`,`attribute`:`brands`,`operator`:`==`,`value`:`5524`^],`1–2`:^[`type`:`Magento||CatalogWidget||Model||Rule||Condition||Product`,`attribute`:`exclusive_deals`,`operator`:`==`,`value`:`1`^]^]”}}

    {{block class=”Convert\Catalog\Block\BestSellerProducts” template=”Convert_Catalog::bestSellerProducts.phtml” brand_name=’Zebra’}}

  • Lenovo Landing

    {{block class=”Magento\\Cms\\Block\\Block” block_id=”lenovo_categories “}}

    Our Exclusive Lenovo Deals

    {{widget type=”Magento\CatalogWidget\Block\Product\ProductsList” show_pager=”0″ products_count=”10″ template=”Magento_CatalogWidget::product/widget/content/grid.phtml” conditions_encoded=”^[`1`:^[`type`:`Magento||CatalogWidget||Model||Rule||Condition||Combine`,`aggregator`:`all`,`value`:`1`,`new_child`:“^],`1–1`:^[`type`:`Magento||CatalogWidget||Model||Rule||Condition||Product`,`attribute`:`brands`,`operator`:`==`,`value`:`5517`^],`1–2`:^[`type`:`Magento||CatalogWidget||Model||Rule||Condition||Product`,`attribute`:`exclusive_deals`,`operator`:`==`,`value`:`1`^]^]”}}

    {{block class=”Convert\Catalog\Block\BestSellerProducts” template=”Convert_Catalog::bestSellerProducts.phtml” brand_name=’Lenovo’ link_brand=”brand/d-link.html”}}

  • HP Enterprise Landing


    {{block class=”Magento\\Cms\\Block\\Block” block_id=”tp-link-categories”}}

    Our Exclusive HP Enterprise Deals

    {{widget type=”Magento\CatalogWidget\Block\Product\ProductsList” show_pager=”0″ products_count=”10″ template=”Magento_CatalogWidget::product/widget/content/grid.phtml” conditions_encoded=”^[`1`:^[`type`:`Magento||CatalogWidget||Model||Rule||Condition||Combine`,`aggregator`:`all`,`value`:`1`,`new_child`:“^],`1–1`:^[`type`:`Magento||CatalogWidget||Model||Rule||Condition||Product`,`attribute`:`brands`,`operator`:`==`,`value`:`5514`^],`1–2`:^[`type`:`Magento||CatalogWidget||Model||Rule||Condition||Product`,`attribute`:`exclusive_deals`,`operator`:`==`,`value`:`1`^]^]”}}

    {{block class=”Convert\Catalog\Block\BestSellerProducts” template=”Convert_Catalog::bestSellerProducts.phtml” brand_name=’HP Enterprise’}}

  • TP Link Landing


    {{block class=”Magento\\Cms\\Block\\Block” block_id=”tp-link-categories”}}

    Our Exclusive TP-Link Deals

    {{widget type=”Magento\CatalogWidget\Block\Product\ProductsList” show_pager=”0″ products_count=”10″ template=”Magento_CatalogWidget::product/widget/content/grid.phtml” conditions_encoded=”^[`1`:^[`type`:`Magento||CatalogWidget||Model||Rule||Condition||Combine`,`aggregator`:`all`,`value`:`1`,`new_child`:“^],`1–1`:^[`type`:`Magento||CatalogWidget||Model||Rule||Condition||Product`,`attribute`:`brands`,`operator`:`==`,`value`:`5506`^],`1–2`:^[`type`:`Magento||CatalogWidget||Model||Rule||Condition||Product`,`attribute`:`exclusive_deals`,`operator`:`==`,`value`:`1`^]^]”}}

    {{block class=”Convert\Catalog\Block\BestSellerProducts” template=”Convert_Catalog::bestSellerProducts.phtml” brand_name=’TP Link’}}

  • About us

    About us

    Cool River is Australia’s first brand partnered online electronics store, developed in partnership with the most prominent and well respected names in the industry.

    Our close relationships with the world’s global leaders in technology allow our customers to access the best in breed products at the best prices with the backing and support of the best brands.

    The Cool River team comprises seasoned professionals with decades of experience in the technology marketplace. We look forward to servicing your requirements.

    Our brand partners include:

    ASUS, Netgear, Lenovo, Seagate, Honeywell, Zebra, D-Link, HP, HPE, Seagate, Transcend, Western Digital.

  • Delivery and returns

    Delivery and returns

    Returns Policy

    You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

    You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

    If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.


    We can ship to virtually any address in Australia. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

    When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

    Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.

  • Brand WD Landing


    {{block class=”Magento\\Cms\\Block\\Block” block_id=”wd_categories”}}

    Our Exclusive WD Deals

    {{widget type=”Magento\CatalogWidget\Block\Product\ProductsList” show_pager=”0″ products_count=”10″ template=”Magento_CatalogWidget::product/widget/content/grid.phtml” conditions_encoded=”^[`1`:^[`type`:`Magento||CatalogWidget||Model||Rule||Condition||Combine`,`aggregator`:`all`,`value`:`1`,`new_child`:“^],`1–1`:^[`type`:`Magento||CatalogWidget||Model||Rule||Condition||Product`,`attribute`:`brands`,`operator`:`==`,`value`:`47`^],`1–2`:^[`type`:`Magento||CatalogWidget||Model||Rule||Condition||Product`,`attribute`:`exclusive_deals`,`operator`:`==`,`value`:`1`^]^]”}}

    {{block class=”Convert\Catalog\Block\BestSellerProducts” template=”Convert_Catalog::bestSellerProducts.phtml” brand_name=’WD’}}

  • Brand Seagate Landing


    {{block class=”Magento\\Cms\\Block\\Block” block_id=”seagate-categories”}}

    Our Exclusive Seagate Deals

    {{widget type=”Magento\CatalogWidget\Block\Product\ProductsList” show_pager=”0″ products_count=”10″ template=”Magento_CatalogWidget::product/widget/content/grid.phtml” conditions_encoded=”^[`1`:^[`type`:`Magento||CatalogWidget||Model||Rule||Condition||Combine`,`aggregator`:`all`,`value`:`1`,`new_child`:“^],`1–1`:^[`type`:`Magento||CatalogWidget||Model||Rule||Condition||Product`,`attribute`:`brands`,`operator`:`==`,`value`:`45`^],`1–2`:^[`type`:`Magento||CatalogWidget||Model||Rule||Condition||Product`,`attribute`:`exclusive_deals`,`operator`:`==`,`value`:`1`^]^]”}}

    {{block class=”Convert\Catalog\Block\BestSellerProducts” template=”Convert_Catalog::bestSellerProducts.phtml” brand_name=’Seagate’}}

  • Brand Sandisk Landing


    {{block class=”Magento\\Cms\\Block\\Block” block_id=”sandisk-categories”}}

    Our Exclusive Sandisk Deals

    {{widget type=”Magento\CatalogWidget\Block\Product\ProductsList” show_pager=”0″ products_count=”10″ template=”Magento_CatalogWidget::product/widget/content/grid.phtml” conditions_encoded=”^[`1`:^[`type`:`Magento||CatalogWidget||Model||Rule||Condition||Combine`,`aggregator`:`all`,`value`:`1`,`new_child`:“^],`1–1`:^[`type`:`Magento||CatalogWidget||Model||Rule||Condition||Product`,`attribute`:`brands`,`operator`:`==`,`value`:`42`^],`1–2`:^[`type`:`Magento||CatalogWidget||Model||Rule||Condition||Product`,`attribute`:`exclusive_deals`,`operator`:`==`,`value`:`1`^]^]”}}

    {{block class=”Convert\Catalog\Block\BestSellerProducts” template=”Convert_Catalog::bestSellerProducts.phtml” brand_name=’Sandisk’}}

  • Brand Qnap Landing


    {{block class=”Magento\\Cms\\Block\\Block” block_id=”qnap-categories”}}

    Our Exclusive Qnap Deals

    {{widget type=”Magento\CatalogWidget\Block\Product\ProductsList” show_pager=”0″ products_count=”10″ template=”Magento_CatalogWidget::product/widget/content/grid.phtml” conditions_encoded=”^[`1`:^[`type`:`Magento||CatalogWidget||Model||Rule||Condition||Combine`,`aggregator`:`all`,`value`:`1`,`new_child`:“^],`1–1`:^[`type`:`Magento||CatalogWidget||Model||Rule||Condition||Product`,`attribute`:`brands`,`operator`:`==`,`value`:`39`^]^]”}}

    {{block class=”Convert\Catalog\Block\BestSellerProducts” template=”Convert_Catalog::bestSellerProducts.phtml” brand_name=’Qnap’}}

  • Brand Netgear Landing

    {{widget type=”WeltPixel\OwlCarouselSlider\Block\Slider\Custom” slider_id=”1″}}

    {{block class=”Magento\\Cms\\Block\\Block” block_id=”netgear-categories”}}

    Our Exclusive Netgear Deals

    {{widget type=”Magento\CatalogWidget\Block\Product\ProductsList” show_pager=”0″ products_count=”10″ template=”Magento_CatalogWidget::product/widget/content/grid.phtml” conditions_encoded=”^[`1`:^[`type`:`Magento||CatalogWidget||Model||Rule||Condition||Combine`,`aggregator`:`all`,`value`:`1`,`new_child`:“^],`1–1`:^[`type`:`Magento||CatalogWidget||Model||Rule||Condition||Product`,`attribute`:`brands`,`operator`:`==`,`value`:`37`^],`1–2`:^[`type`:`Magento||CatalogWidget||Model||Rule||Condition||Product`,`attribute`:`exclusive_deals`,`operator`:`==`,`value`:`1`^]^]”}}

    {{block class=”Convert\Catalog\Block\BestSellerProducts” template=”Convert_Catalog::bestSellerProducts.phtml” brand_name=’Netgear’}}

  • Brand Jabra Landing


    {{block class=”Magento\\Cms\\Block\\Block” block_id=”jabra-categories”}}

    Our Exclusive Jabra Deals

    {{widget type=”Magento\CatalogWidget\Block\Product\ProductsList” show_pager=”0″ products_count=”10″ template=”Magento_CatalogWidget::product/widget/content/grid.phtml” conditions_encoded=”^[`1`:^[`type`:`Magento||CatalogWidget||Model||Rule||Condition||Combine`,`aggregator`:`all`,`value`:`1`,`new_child`:“^],`1–1`:^[`type`:`Magento||CatalogWidget||Model||Rule||Condition||Product`,`attribute`:`brands`,`operator`:`==`,`value`:`33`^],`1–2`:^[`type`:`Magento||CatalogWidget||Model||Rule||Condition||Product`,`attribute`:`exclusive_deals`,`operator`:`==`,`value`:`1`^]^]”}}

    {{block class=”Convert\Catalog\Block\BestSellerProducts” template=”Convert_Catalog::bestSellerProducts.phtml” brand_name=’Jabra’}}

  • Brand D Link Landing

    {{widget type=”WeltPixel\OwlCarouselSlider\Block\Slider\Custom” slider_id=”3″}}

    {{block class=”Magento\\Cms\\Block\\Block” block_id=”d-link-categories”}}

    Our Exclusive D-Link Deals

    {{widget type=”Magento\CatalogWidget\Block\Product\ProductsList” show_pager=”0″ products_count=”10″ template=”Magento_CatalogWidget::product/widget/content/grid.phtml” conditions_encoded=”^[`1`:^[`type`:`Magento||CatalogWidget||Model||Rule||Condition||Combine`,`aggregator`:`all`,`value`:`1`,`new_child`:“^],`1–1`:^[`type`:`Magento||CatalogWidget||Model||Rule||Condition||Product`,`attribute`:`brands`,`operator`:`==`,`value`:`5509`^],`1–2`:^[`type`:`Magento||CatalogWidget||Model||Rule||Condition||Product`,`attribute`:`exclusive_deals`,`operator`:`==`,`value`:`1`^]^]”}}

    {{block class=”Convert\Catalog\Block\BestSellerProducts” template=”Convert_Catalog::bestSellerProducts.phtml” brand_name=’D-Link’ link_brand=”brand/d-link.html”}}

  • Brand Asus Landing


    {{block class=”Magento\\Cms\\Block\\Block” block_id=”assus_category”}}

    Our Exclusive Asus Deals

    {{widget type=”Magento\CatalogWidget\Block\Product\ProductsList” show_pager=”0″ products_count=”10″ template=”Magento_CatalogWidget::product/widget/content/grid.phtml” conditions_encoded=”^[`1`:^[`type`:`Magento||CatalogWidget||Model||Rule||Condition||Combine`,`aggregator`:`all`,`value`:`1`,`new_child`:“^],`1–1`:^[`type`:`Magento||CatalogWidget||Model||Rule||Condition||Product`,`attribute`:`brands`,`operator`:`==`,`value`:`26`^],`1–2`:^[`type`:`Magento||CatalogWidget||Model||Rule||Condition||Product`,`attribute`:`exclusive_deals`,`operator`:`==`,`value`:`1`^]^]”}}

    {{block class=”Convert\Catalog\Block\BestSellerProducts” template=”Convert_Catalog::bestSellerProducts.phtml” brand_name=’Asus’}}

  • Website Terms of Use

    Website Terms of Use

    A. The parties, the Website, access and legal documentation

    1. This website (“Website”) is owned and operated by Cool River Stores Pty Ltd (ABN 82 628 645 643) (“Cool River”).

    2. Access to the secure areas of this Website is restricted to: a) persons who are authorised customers of Cool River (“Customer”), and b) Internet Access Providers who provide their subscribers with access to the world wide web (“IAP”). Access by any other person to the secure areas of this Website is strictly prohibited.

    3. Access to this Website by each Customer or IAP is expressly conditional upon its acceptance of, and compliance with, the terms, conditions, notices and disclaimers contained or referred to in this document (“Terms of Use”).

    4. The Customer’s use of, and/or access to, this Website also confirms its agreement to the terms of the Customer Terms of Sale

    5. Cool River reserves the right to amend the Terms of Use at any time. Since you are bound by these Terms of Use, you should refer to them periodically of your own accord but also pay particular attention to any notice by Cool River that they have been amended.

    B. General Commercial Terms

    1. This Website is provided for the purposes of allowing the Customer to do the following with an industry standard web browser (referred to collectively as the “Authorised Purposes”): a) access as presented on this Website information about Cool River, the terms of the relationship between the Customer and Cool River, and the goods and/or services presented on this Website, and b) communicate to Cool River the Customer’s desire to purchase goods and/or services presented on this Website. The Customer must use this Website solely for the Authorised Purposes.

    2. Upon account opening, Cool River will provide the Customer with a Unique Username and Password which the Customer may use to gain access to the secure areas of this Website.

    3. The Customer must not disclose the Unique Username or the Password to any third party. The Customer may disclose the Unique Username and Password internally to any employee to whom it wishes to authorise to access the secure areas of this Website and/or place orders on behalf of the Customer. The Customer must inform Cool River immediately if the Unique Username or any Password is disclosed in any manner contrary to the Terms of Use. The Customer will be responsible for all activity (including purchases) by any person who accesses this Website using the Customer’s Unique Username and Password.

    4. Notwithstanding anything in the Terms of Use or any other agreement between the Customer and Cool River, all orders made on this Website are subject to acceptance by Cool River, and no order will be deemed to be accepted by Cool River until such acceptance has been confirmed to the Customer.

    5. If the Customer wishes to retain a hard copy of any order it places on this Website, the Customer may print the relevant order confirmation as provided for on this Website using any industry standard web browser. The presentation of an order confirmation on this website indicates only that the relevant order has been received by Cool River.

    6. The decision by Cool River whether or not to accept or fulfil any order will be based, among other things, upon the Customer’s account and credit status at the relevant time. Orders accepted by Cool River will be confirmed by e-mail to the Customer. Cool River reserves the right to delay or cancel any order at any time (including at the time of fulfilment) based on the Customer’s account or credit status.

    7. If the Customer wishes to cancel any order, it must do so by telephoning Cool River customer support hotline. Orders may normally be cancelled within 30 minutes of placement, but no order will be cancelled after it has left Cool River’s premises for shipping, regardless of when this occurs.

    8. The general Cool River Return Policy will apply to all items which the Customer wishes to return.

    9. The Customer expressly authorises Cool River to communicate with it via e-mail regarding any order the Customer places on this Website, the Customer’s account and/or credit status and other confidential information including the Password which the Customer must enter to access this Website. Cool River will send such e-mails to the e-mail address specified by the Customer at the time of account opening or as otherwise advised by the Customer to Cool River either expressly in writing signed by an authorised representative of the Customer or on Registration Document which the Customer submits to Cool River as part of its application to gain access to this Website.

    C. Intellectual property, confidentiality, software licences and restrictions on use of Content

    1. All information, text, material, graphics, software and advertisements on this Website (“Content”) are Copyright 2019 Cool River, its suppliers and/or licensors unless expressly indicated otherwise by Cool River. The Content is protected by Australian and international copyright and trademark laws. Content on the Network is published in real-time, and no one may modify, copy, reproduce, republish, frame, upload to a third party, post, transmit or distribute this Content in any way except as expressly provided for on this Website or expressly authorised in writing by Cool River.

    2. Strictly on the condition that the person accessing this Website keeps all Content intact and in the same form as presented on this Website (including without limitation all copyright, trademark and other proprietary notices and all advertisements), such person may:

    • –  As a Customer, using an industry standard web browser, download and view the Content for the Authorised Purposes only, or
    • –  If the relevant person accessing this Website is an IAP, supply the Content to the IAP’s subscriber.
    • –  The running of scripts or spiders against this Website is strictly forbidden. No one is authorised to use this Website in any manner or for any purpose which is unlawful or in any manner which violates any right of Cool River or an affiliate or which is prohibited by the Terms of Use.

    3. The Customer acknowledges and agrees that all Customer account and pricing information, the Unique Username and Password constitute the confidential information of Cool River, and the Customer must not disclose this information to any third party without the prior express written authorisation of Cool River. The Customer must inform Cool River immediately if it discloses any confidential information in any manner contrary to the terms of this Agreement.

    D. Product Information, advertising and links to third party websites

    1. This Website contains information on goods and services which the Customer may purchase including inter alia product descriptions and specifications. With the exception of information relating to Cool River pricing and stock availability, all product information has been provided by the relevant original equipment manufacturer and/or vendor and not Cool River. Cool River has included this information on this Website as a convenience only. The Customer should confirm all product descriptions and specifications with the relevant original equipment manufacturer or vendor before purchase.

    2. This Website contains hyperlinks and pointers to other websites operated by third parties. These linked websites are not controlled by Cool River, and Cool River is not responsible for the contents of any linked website or any hyperlink contained in a linked website. The hyperlinks are provided as a convenience only, and the inclusion of any hyperlink on this Website does not imply any endorsement of the linked website by Cool River, its affiliates or their directors or employees. The Customer links to any such website entirely at its own risk.

    3. This Website also contains third party advertisements (including banner ads, partial and full page advertisements) which may contain embedded hyperlinks or which include referral buttons to websites operated by third parties or their licensees or contractors. All third party advertising (including referral buttons and embedded hyperlinks) is paid for by the relevant third party advertisers and must not be construed as either recommendations or endorsements by Cool River, its affiliates or their directors or employees. The Customer is referred to the relevant advertiser for all information regarding the advertiser and its products and/or services.

    4. In some instances, the advertisement may contain representations or offers by the third party advertiser which the Customer may accept by linking to the advertiser’s website and executing the relevant transaction. Such offers are made by the third party advertisers and not Cool River, and the third party advertisers are solely responsible to the Customer for the delivery of any goods or services the Customer purchases on the third party websites.

    E. Disclaimer and limitation of liability

    1. The Competition and Consumer Act 2010 (Cth) and similar State and Territory Legislation in Australia may confer rights and remedies on the Customer in relation to the provision by Cool River of this Website (including the various functions contained on this Website) which cannot be excluded, restricted or modified (“Non-excludable Rights”). Cool River does not exclude any Non-excludable Rights but does exclude all other conditions and warranties implied by custom, law or statute.

    2. Except as provided for by the Non-excludable Rights: a) this Website (including all Content and functions) is provided “as is” and without warranties of any kind, either express or implied, b) Cool River and its suppliers expressly disclaim all warranties of any kind including but not limited to implied warranties of merchantability and fitness for a particular purpose, c) Cool River does not warrant that any functions on this Website (including inter alia the Customer’s access to this Website) will be uninterrupted or error-free, that any defects will be corrected or that this Website or the server which stores and transmits Content to the Customer or any other person accessing this Website are free of viruses or any other harmful components, d) Cool River does not warrant or make any representations regarding any the Customer’s access to, or the results of the Customer’s access to, this Website (including any related or linked websites) or any Content in terms of correctness, accuracy, timeliness, completeness, reliability or otherwise.

    3. Under no circumstances (including but not limited to any act or omission on the part of Cool River) will Cool River or its affiliates be liable for any indirect, incidental, special or consequential damages or loss of profits whatsoever which result from any use or access of, or any inability to use or access, this Website or any Content.

    4. To the fullest extent permitted by law, Cool River’s liability for breach of any implied warranty or condition which cannot be excluded is limited at the option of Cool River to the following:

    • – In the case of services supplied or offered by Cool River, (a) the supply of the services again, or (b) the payment of the cost of having services supplied again
    • – In the case of goods supplied or offered by Cool River, (c) the replacement of the goods or the supply of equivalent goods, (d) the repair of such goods, (e) the payment of the cost of replacing the goods or acquiring equivalent goods, or (f) the payment of the cost of having the goods repaired.

    F. Termination

    The Terms of Use are effective until terminated by Cool River, and Cool River may terminate this agreement and the Customer’s access to the Network at any time without notice. In the event of termination, the Customer is no longer authorised to access this Website, but all restrictions imposed on the Customer and all Cool River disclaimers and limitations of liability set out in the Terms of Use will survive.

    G. Other

    1. The Terms of Use embody the entire agreement between the Customer and Cool River in respect of the Customer’s access to, and use of, this Website and supersede all prior and contemporaneous agreements, arrangements and understandings between the parties with respect to its subject matter. This agreement will be governed by and construed in accordance with the laws of Victoria, Australia. The Customer irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Victoria.

    2. If any provision of this agreement is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of the agreement which will continue in full force and effect.

    3. All rights not expressly granted herein are reserved.

    H. Trademarks of Cool River and its affiliates

    1. All trademarks on this Website, registered or otherwise, are trademarks of their respective owners.

  • Customer Terms of Sale

    Customer Terms of Sale

    The use of Cool River Stores website is governed by the terms and agreement set forth below. Please read them carefully. Your use of the website indicate acceptance of this terms and conditions. Cool River Stores reserves the right to make changes to this website and the terms and conditions at any time without any prior notice. Cool River Stores is a service provider to the website and is also referred to as ‘us’, ‘Cool River’, ‘vendor’, ‘we’. The customer is the individual or organisation who is using the website and its services, it is also referred to ‘you’, ‘customers’

    1. Compatibility

    • Compatibility between all hardware or software products is not guaranteed. It is the customers responsibility to ensure compatibility issues between all hardware and software to be resolved prior to ordering.
    •  Cool River Stores has limited information regarding compatibility and will try to assist customers when possible, however customers are encouraged to do their own research first.
    • Cool River Stores will only make recommendations and compatibility guarantee commitment in writing, thus customers are required to make a formal request for this in writing or by email.
    • It is generally recommended to purchase products made by the same manufacturer to ensure a higher chance of compatibility.
    • If any compatibility issue does arise, please refer to our Returns policy

    2. Availability

    • Our website provides a realtime stock level availability indicator which can be described as follows:
      1. In stock (All Stores) = All stores have the product in stock
      2. In stock (Some Store) = Some store has stock, please select Availability to find out which store has the stock.
      3. In stock (Other store) = When you have selected your store location, stock is located at other store, check Availability to see which store has the stock.
      4. Order Only = Not in stock, special order to be placed with our supplier, may take 1-3 days average turnaround time to reach our warehouse. It is also subject to availability at our supplier.
      5. Out Of Stock = Stock is temporarily unavailable from the supplier until further notice
    • All advertised products with the availability status ‘In Stock and ‘On Special’ are subject to “while stock last”. No guarantees of stock allocation until we confirm your order has been picked and scanned.
    • Lay-by or rainchecks are not available.
    • Item availability and prices are fluctuative and subject to change without notice. Always contact us for latest information by phone or email.
    • Any order containing an Order Only item has to have at least a minimum of  10% deposit paid before we can place an order with our supplier.
    • Orders placed that are Ready for shipping but waiting for final payment will only be held for 5 working days.
    • For Order Only items, the final price and availability is subject to final confirmation from our supplier. If there’s any change to your order, we will endeavour to inform you within 48 hours during normal business hours.
    • Although we do our best to keep our stock levels up on most items we cannot guarantee availability on all items so we encourage a formal query to be made especially for ‘Limited Stock’ status items prior to pickup (via email/fax/telephone). Items in stock will be allocated and reserved only to customers with a formal purchase order or website order.

    Note regarding products labelled Refurbished / Ex Demo / Ex Warranty:

    • At times Cool River offers products labelled as Refurbished / Ex Demo / Ex Warranty. This stock is not brand new and is generally from:
      – Might be as new condition but open box or box damaged
      – Stock used for display purposes
      – Customer returns for change of mind
      – Manufacturer replaced from warranty claims
      – Manufacturer refurbished from warranty claims
    • This stock is offered at a significantly discounted price from brand new stock.
    • Unless specified otherwise Cool River offers the same warranty periods on this stock as is for brand new stock.
    • If you would like to find out specific details regarding any such item please inquire with your sales representative.

    3. Returns, Refunds, Cancellations and Warranty


    • Address for returning products in Person / Courier / Post
      Cool River Stores Pty Ltd
      Returns Department
      c/o Viking Logistics
      2/31 Waler Cr., Smeaton Grange, NSW 2567
    • Customers must first apply for a return authorisation (RA) on our website before returning any product. In the case where access to our website is not available, customer can always contact our support team by calling our 1300 321 358 to obtain the return authorisation number. When returning a product, it must be returned with the RA number clearly visible outside the packaging. Product returned without an RA number will be rejected. Any returns outside of warranty claims, are subject to our prior approval. To return goods you may follow this link: www.Cool River.com.au/warranty/
    • Within ACCC guidelines for the refund of goods under warranty, if the goods returned have had a fair amount of use, Cool River is allowed to offer partial refund or replacement only based on the remaining warranty period based on the original invoice. For purposes when calculating depreciation, lifetime warranty products will be based on 5 years.
    • Please select your goods carefully before placing your order or ask for our written advice by placing a product inquiry before purchasing as we do not accept returns for refunds, credit or exchanges based on change of mind, incorrectly ordered, incompatible or unsuitable goods. Returns under this category will be at Cool River’s discretion and may attract a restocking fee which is fixed at the current market value less 15%.
    • We reserve the right to reject any returns unless goods are returned to us in its original packaging and complete accessories. Returns of products that have been dropped/damaged/modified/tampered/manufacturer labels removed will not be accepted. Goods that have already been opened are subject to our testing and approval and may require additional time to process. Returns of software or games will not be accepted unless its for a warranty claim.
    • Cool River offers a 7 days new for new replacement guarantee based on DOA (Dead On Arrival). Whereby if a product purchased by customer is found to be faulty in 7 days of ‘receiving’ (if send by courier) and/or date of invoice, Cool River will guarantee an instant new replacement (subject to stock availability) or customer can also choose a store credit or a refund. This will be subject to our approval once product has been returned to us and tested. All shipping costs involved in processing of DOA goods will be fully covered by Cool River. Product claimed under DOA are to be returned to us within the 7 days period of claiming DOA as otherwise it’ll be treated as a normal warranty claim. 
    • Advance replacement is only available for DOA items if customer purchase and pay for the same item again and once the faulty product is returned and approved to meet the warranty terms and condition , we will then credit/refund their account. We will do our best to speed up the process of warranty returns provided all products returned are meeting the warranty terms and conditions. (see below)
    • If goods received are not as per ordered, please inform Cool River within 24 hours of receiving the delivery, do not open any packaging or use the goods as it will be deemed an acceptance of goods and will not be accepted for return. Cool River may pack non retail boxed items using re-used packaging materials for added protection (e.g. hard drive packed inside an empty retail cdrom box).
    • There will be no credit or refund given on the price difference of the ordered items due to price drops once the product has been processed and shipped out. Prices of computer parts are volatile and we do not control the price fluctuations. All creditcard surcharges are non-refundable.
    • We do not accept any returns of any opened and used products that may breach the health & safety regulations such as headsets, ear pieces and headphones, unless the item is faulty under the warranty terms.
    • Cool River reserves the title of ownership for any extra or incorrect goods shipped as result of our error. We will arrange any extra shipments to recover these goods, and cover the cost in resolving this issue.


    •  Cancellation of orders involving a computer system that is already built, will be charged at least a minimum of 15% restocking fee. This is to cover for our time and depreciation of opened goods.
    • Cancellation of any order that has all items picked and scanned, that has been either partly or fully paid, will result in a minimum 15% deduction from the total order amount to be refunded, this will be waived if Cool River cannot supply the goods due to our own fault/supplier problems.
    •  Cancellation of specially ordered items (Order Only) that is already ordered at the supplier/confirmed/instock will attract a minimum fee of 15% deducted from the order value/deposit paid.. Except if Cool River cannot supply the item you ordered, in which case the entire deposit or payment will be refunded to you in full.
    • Cancellation must be informed to us ‘in writing’ as soon as possible, any cancellation after a product has been packed and shipped out will result in the customer liable for all shipping and handling charges as well as any cancellation fees that may apply.
    • Cool River reserve the right to cancel any order that is ready for customer to pickup/for delivery after 3 working days of non payment or non contact by customer. Any deposits paid will be forfeited by customer.


    • All products sold by Cool River carry a full manufacturer warranty. Cool River will process all warranty claims with the manufacturer on behalf of customers unless the manufacturer has a direct warranty option to the customer. Some products do offer an extended limited warranty which customers may require registration with the manufacturer. In the event of a manufacturer or supplier closure, we will endeavour to fulfil our warranty commitments however we can not guarantee the outcome.
    • Any product returned for a warranty claim, depending on its age and availability, will generally be repaired, replaced with new or refurbished, upgraded or refunded by the manufacturers.
    • Manufacturers offering lifetime warranty refer to the lifetime of the product (assuming the product is still available from the manufacturer) unless specified otherwise. In the event that the product becomes obsolete, it may be upgraded to a similar product or a credit will be given at the current market value or purchased price whichever is lower; however the outcome is entirely dependent on each manufacturer’s policy.
    • Cool River do not handle warranty returns for products that already provide a local or direct manufacturer to customer warranty service. These products include printers, scanners, networking products and monitors and many other retail products. Please read the manufacturer’s warranty terms and conditions for the specific details. Please look at the forum link on our website  for a detailed manufacturer technical support contact number listing here: Manufacturer Contact Page.
    • Warranty is provided solely on products sold by Cool River. Other faulty products used in conjunction that are not purchased from Cool River will not be covered under warranty.
    • Any product sold by Cool River is meant to be professionally installed; improper installation is NOT covered under warranty. Please seek a professional assistance if required, to avoid paying any unnecessary cost for replacement or repair.
    • Cool River will also apply a Tamper Proof warranty sticker to the back of the case in every system built. This is done as part of our Quality Control. It is not used to prevent customers from accessing the inside of their computer in the future. Removal of this warranty sticker will only void any claims of loss, incomplete, damaged hardware, or incorrectly installed hardware in a system upon arrival. Customers should be able to verify their computer components in the system thru software without opening up the case. When a Cool River system is deemed faulty or contain incorrect configuration we require that systems be returned to us with the warranty sticker still attached to ensure there has been no tampering. By removing this sticker customer will also accept to pay for any labour/courier costs associated with future warranty claims of the system.
    • Cool River does NOT cover any software installation issues e.g. drivers or system software updates for any computer where Cool River did not install the software originally. Should any warranty claims arise where software is at fault, installed by the customer, standard charges will apply.
    • Cool River will NOT be liable in any way for incidental, consequential or indirect loss resulting from faulty systems or parts. Cool River is not responsible for any data loss; backing up of data is the responsibility of the customer. Cool River does not provide a backup or data recovery service when sending hard disks for warranty claims. Hard drives sent for warranty are always replaced with a new/refurbished unit.
    • Warranty will be void for any non-manufacturing defects, if the item is found to be mishandled, modified, tampered, abused, physically damaged, improperly installed and used, or damaged caused by power surges, electrical faults and lightning strikes. Products returned that show evidence of user induced damage, overclocking, tampering or modification, will be denied. This includes improper installation of the CPU heatsink, scratches on motherboard, failure of fan/heatsink, cutting of cables or the soldering of components.
    • Under the Return to Base warranty policy, all shipping charges for any product returned to Cool River incurred in a warranty claim will be at the expense of the customer. Cool River will only pay for the return freight to the customer, except for rejected warranty, non faulty returns or bulky items older than 6 months from date of invoice.
    • Warranty must be properly packaged in the condition acceptable by the vendor. (please provide original packaging if possible or adequate safe packaging as insufficient safe packaging that caused physical damage will result in warranty being voided)
    • Turnaround time for warranty returns may depend on the availability of the replacement product from manufacturer. The process of warranty returns involves the shipping of warranty to Cool River, product testing time, obtaining approval from the supplier, the shipping of warranty to our supplier, supplier’s own testing, shipment back to us, testing of the part if its a repaired item, and finally shipment back to the end user.
    • A large percentage of warranty returns are tested to be without fault. In the event the product is not faulty, Cool River reserves the right to charge a maximum labour fee of $50 per product for time spent on testing the product.
    • Cool River will not be responsible for keeping any warranty returns that are unclaimed or have not been picked up for more than 3 months. Customer must always leave a valid contact detail for warranty.

    4.0 General policies / Disclaimers

    5.0 Pricing

    • All prices quoted on the website are inclusive of GST, but does not include delivery, and is based on payment by either Cash, EFTPOS, Money Order or Direct Deposit. AMEX card payment will incur 2.0% surcharge. VISA/Mastercard incurs a zero surcharge as of 13th May 2019 at 10:52am. at PayPal incurs zero surcharge. As of 1 June 2017 8:40am.
    • All products advertised do not include the cost for any installation or troubleshooting compatibility issues. If you require assistance on installation/troubleshooting, this will be charged at our standard labour charge of $75/hour.
    • As errors and omissions may occur, pricing, product information and availability is not final until it has been confirmed by Cool River staff either by email, phone or in person.
    • Cool River does not match pricing of the competitors directly because the market price fluctuates with many variables involved. However we are always happy to take a look at the order/quote pricing for you, if you believe there is a pricing discrepancy listed on the Cool River website.
    • All prices are subject to change without notice. By placing the order, the customer has agreed to pay the prices as listed on the order form at the time the order was originally submitted. However we reserve the right to increase/reduce the price for items that are not in stock (stock with order only status) at the time of ordering as final/latest pricing can only be confirmed at the time of purchase from our supplier. For all other items that are in stock or order that is already completed, the price will remain as is, we will not offer rebate or reimbursement of price differences in this situation.

    6.0 Sales Tax

    • All of our advertised prices are already inclusive of GST. We do not sell ex-GST prices to any individuals or businesses.
    • We are registered to collect GST on behalf of ATO, our ABN no is 79 775 620 896, GST components (10% Goods and Services Tax) are shown per individual item in our invoices.
    • You are not required to give your ABN number when purchasing products from us unless you are a Government, Education or Corporate customers.
    • We do not sell duty free to anyone including overseas travellers. However for overseas travellers, you are able to purchase from us and claim back the GST from the customs department before you leave as long as you provide the invoice/receipt and will depart within 30 days from the purchase date.

    7.0 Copyright and Trademarks

    • Cool River owns the copyright and trademarks to all our intellectual properties which include the word Cool River, its website and logo. Any person/business entity who use it without our prior written consent will be deemed as breaching the copyright law and we will seek legal claims.
    • Manufacturer’s images, trademarks and links used within our websites are reserved copyrights and trademarks of their respective owners.
    • All original images as well as links are used to allow more up-to-date and accurate information to be passed onto the visitor’s of this website. If customer do find there is any product or images that is inaccurate we will be appreciative if they let us know as we endeavour to correct it immediately.
    • We do not own or publish the contents of the information within the links, we are only acting as a reseller of the products.

     8.0 Shipping & Insurance

    • All prices listed for each product on the website are for cash and pickup payment, and is not inclusive of any shipping charges or insurance.
    • Any freight charges we quoted are for shipping only and does not include any insurance cover. Insurance will now be optional and charged according to the order value and only cover a maximum value of $5,000 per courier order and for the transit of goods shipped from Cool River to the customer only.  Thus any courier orders which has any goods damaged or lost that insurance has not been paid, will not be replaced/reimbursed. Customer is encouraged to take up insurance if they wish to protect themselves against any damage/loss items in transits.
    • Cool River does not currently process and ship orders to an overseas address, or has overseas contact address or paid using an overseas creditcard.
    • All shipping addresses must have complete contact details that can be verified by a phone number (as listed in the Whitepages).
    • We do not ship orders to a third party, unless Cool River can fully verify all the addresses and contact details as we required.
    • Delivery to work or non residential addresses must be accompanied with full verifiable details such as company name, address, phone number and contact name.
    • The customer is responsible to be available for delivery and to sign and accept the goods, redelivery attempts may cost extra and may be passed on to customer if delivery address is unattended.
    • Redirection of your delivery is available at an extra cost and must be firstly authorised through Cool River, as non authorised redirection will incur hefty charges and will forfeit any insurance claims for loss or damage.
    • In the event of a refund, any shipping and insurance charges are not refundable unless it is genuinely our fault.
    • The customer is responsible for all extra freight charges, which include redelivery, redirection, refused shipments and incorrectly given delivery details.
    • Customers can track their order using the consignment numbers given in your email confirmation and delivery status can be tracked via the courier’s website
    • Shipping charges are calculated by the cubic size or its dead weight, whichever is more.
    • Goods shipped are packed with adequate protective packing materials, as a result, this may increase the size and weight, however, the risk of damage is minimised greatly.
    • All claims for damage/theft must be filed with Cool River Stores, we will not file this for you. If goods received seem to have damaged packaging, do not open any original packaging or use the item as it will be deemed as an acceptance of goods and will not be accepted for returns. All original boxes and packing material must be returned to us for proof of evidence. All claims for shortages/incorrect shipment/incorrect billing must be made within 24 hours of receipt of goods.
    • Cool River will not be held responsible for goods lost or arrived damaged if customers use their own couriers.
    • Split Shipments may incur individual shipping charges.

    9.0 Payments

    • For all Direct deposits and Cheques payment, our bank account detail is as follows:
      Cool River Computers
      BSB: 063-571
      Account number: 10410221
    • We require an advanced payment (or a minimum of 10% deposit) for any specially ordered item (ORDER ONLY status) items or large orders. Balance of payment must be paid on pickup or before goods can be delivered. This 10% is refundable if we cannot fulfil your order but will be lost if customer cancel their order)
    • For large orders or special order/custom built-systems valued over $1,000, we require the order to be fully pre-paid (paid in full) before any system can be built or deliveries can be made.
    • Please be aware that if you are doing direct deposit payment using an internet banking from a different bank other than NAB, it may take up to 48 hours to show up in our account. We do not ship orders out until payment is fully confirmed to be ‘cleared’ fund in our account.
    • Direct deposit payments must be referenced to the order number otherwise a processing delay could occur. Cool River will not be held responsible for any delays incurred as a result of incorrect or lack of detail in the payment. Customer is encouraged to contact Accounts via email at accounts@coolriver.red-carlos.com  as soon as they have made their payment.
    • Payment by any type of cheque is subject to a banking clearance period of 3-5 working days, we do not process or ship out goods until cheque payments have been cleared.
    • For all fully paid pick up orders, a driver’s licence request will be made on arrival to verify the individual picking up the order


    • When paying by credit card, the customer must be contactable on a land line at the listed delivery address or work address, mobile phone or unlisted numbers will required further verification. We do not accept payment of credit card sent via email or overseas customers who have foreign creditcard.
    • The customer will be required to email a copy their creditcard (fax/email) or drivers licence when placing an order with creditcard details that are not verifiable.
    • If paying by credit card, the customer must provide accurate details and give authority to Cool River to be able to verify their details with their financial institution. Cool River may refuse to accept a credit card payment if it is deemed to have insufficient or unverifiable information.
    • All customers have the option for a once off full creditcard verification upon their first order, which involves Cool River charging a random amount from your order total . Customer will be required to verify the amount charged on their creditcard with their financial institution and contact Cool River with the correct amount – the customer will then achieve a Fully Verifiedstatus. The fully verified status enables the customer to place future orders without going through any further verification process. This method is highly recommended as it will allow the customer full security and flexibility of online ordering in terms of order amount and delivery options.

    10.0 Privacy Statement & Policy

    • Cool River is highly committed in complying with the Australian and international privacy laws and to protect our customers privacy.
    • Cool River collects details from its customer for the sole purpose of processing the customer’s order more efficiently and to allow customers to fully experience and benefit our online ordering features.
    • All customer and credit card data is securely processed and encrypted through the eWAY payment gateway to offer the highest level of protection possible. eWAY adheres to the highest security standards set by Visa and MasterCard. During the eWAY transactions, Cool River does not store the credit card personal details
    • Cool River does not disclose, sell or trade any collected information of its customers to any third parties other than those used to provide customer feedback or to verify the order, such as banks or the financial issuer of creditcard.
    • Cool River does not disclose any information about our suppliers to anyone unless it is deemed necessary.
    • Cool River will use email and SMS whenever possible to keep customer informed of their order status.
    • Cool River will not use customer details or email addresses for sending unsolicited emails (SPAM) unless the customer has opted into the Cool River Mailing List. We do however use the company TrustPilot to obtain feedback from our customers after the order has been completed, in order to improve overall service and customer satisfaction. It is the policy of TrustPilot not to distribute any information for any reason that users have not specifically made public. You can also opt out of TrustPilot feedback emails at any time.
    • Cool River will provide the customer details to the appropriate authorities if the information we received is deemed to be false or misleading.
    • Cool River will record all phone conversation for quality, security and training purposes. Please inform the operator if you do not wish to be recorded.
    • Cool River uses ‘cookies’ for maintaining contact with a user through a website session. A cookie is a small file supplied by our web server and stored by the web browser software on your computer when you access this site. An explanation of cookies can be found at the site of the Office of the Australian Information Commissioner.
    • Cookies allow us to recognize you as an individual as you move from one of our web pages to another.
    • This information is only used to help you use our website systems more efficiently, for example by maintaining a record of what sorting you prefer to view pages in, not to track your movements through the internet, or to record private information about you.
    • In addition to web server logs, this website uses Google Analytics, a web analytics service provided by Google Inc. (‘Google’). Reports obtained from Google Analytics are used to help improve the efficiency and usability of this web site.
    • Google Analytics uses ‘cookies’ to help analyse how users use this site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.
    • Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.
    • By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. Please refer to Google’s Privacy policy.
    • Cool River use Remarketing with Google Analytics and Criteo to advertise online.
    • Third-party vendors, including Google, may show Cool River ads on sites across the Internet.
    • Cool River and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone’s past visits to your website.
    • Cool River may also use data from Google’s Interest-based advertising or 3rd-party audience data (such as age, gender, and interests) with Google Analytics.
    • Search terms you enter when using our search engine are collected, but are not associated with any other information that we collect. We use these search terms to ascertain what customers are looking for on our site, and to improve the services that we provide.

         These Terms and Conditions are subject to change without notice.

    • There maybe misprints, human errors, or omissions on our website. We reserve the right to make changes and corrections in prices, products and specifications without notice.
    • We are not responsible for typographical errors.
    • From time to time manufacturer’s specifications are subject to change without notice as they improve their products therefore information as well as pictures and hyperlinks contained throughout this website can sometimes be out of date.
    • We do not own or publish the content of the respective manufacturer’s website therefore the products we carry may sometime be different in content, packaging as well as technical specification as described by the links. If unsure and you have a specific requirement for a product please contact our sales team to confirm it otherwise we can not be held liable for any incorrect information supplied by the links on the website.
    • All goods remain property of Cool River Stores until payment has been received in full. Until title passes, Cool River Stores can retain, repossess and/or resell all goods.
    • Cool River reserves the right to withdraw any products or specials listed on its website and to update prices and stock availability according to the market condition without notice
  • Privacy Policy

    Privacy Policy

    Privacy Policy

    This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from tanstars.myshopify.com (the “Site”).

    Personal information we collect
    When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

    We collect Device Information using the following technologies:
    – “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
    – “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
    – “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

    Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.

    When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

    How do we use your personal information?
    We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
    – Communicate with you;
    – Screen our orders for potential risk or fraud; and
    – When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

    We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

    Sharing your personal information
    We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store–you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

    Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

    Behavioural advertising
    As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

    You can opt out of targeted advertising by using the links below:
    – Facebook: https://www.facebook.com/settings/?tab=ads
    – Google: https://www.google.com/settings/ads/anonymous
    – Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

    Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

    Do Not Track
    Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

    Your rights
    If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

    Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

    Data retention
    When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

    We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

    The Site is not intended for individuals under the age of 18

    Contact us
    For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at mark@austcompservices.com.au or by mail using the details provided below:

    Barcode Universe
    Privacy Compliance Officer
    23A Anderson St Templestowe Victoria AU 3106

  • Support



    Where is my online order?
    You can track your online order, simply use the tracking number provided to you on your shipment confirmation email via the Australia Post website

    How long will delivery take?
    You are provided with an estimated delivery date for each item, based on the delivery suburb you have set and availability of your items. You can also track your online order, simply use the tracking number provided to you on your shipment confirmation email via the Australia Post website

    How much is delivery?
    Delivery is free, Australia wide.

    My delivery hasn’t’ arrived. What should I do?
    If your delivery has not arrived during the expected delivery time call our Customer Support Team on 1300 321 358 and they can follow up on the status of your order.

    Can I choose a specific delivery time to make sure I’m home when my order arrives?
    Expected delivery times can be checked using the tracking details on the Australia Post website

    Do you deliver overseas?
    CoolRiver is unable to deliver overseas.

    Do you deliver to PO Boxes
    CoolRiver can deliver to PO Boxes. Goods classified as “Dangerous”, e.g barcode scanners cannot be delivered to PO Boxes

    Does someone need to be home to accept delivery of my order or will it just be left in a safe place
    Someone will need to sign for the delivery of your order, unless you gave authorization for the goods to be left at the time of placing your order.

    When I view my order it shows two different deliveries. Can they be combined and delivered on the same date?
    Provided that your order has not been dispatched we can combine orders and deliver on the same date.

    Will I be notified when my order is going to be delivered?
    You can track your online order, simply use the tracking number provided to you on your shipment confirmation email via the Australia Post website



    I have opened my order can I still return it?
    CoolRiver will not accept retunes if the item has been opened. If your product is defective it is covered under the manufacturer’s warranty

    How do I return an online purchase?
    Please Contact our Customer Service Team on 1300 321 358 with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

    Do I have to pay for shipping if I need to return my item?
    CoolRiver will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.

    How long do I have to return an item?
    You may return most new, unopened items within 30 days of delivery for a full refund.

    How long will it take to receive my refund?
    Your refund will be processed back into the same account you used to make the purchase. The time it takes for the refund to go back into that account may vary depending on the payment method you used.

    If I have changed my mind, can I return an item?
    Yes, provided the item is unopened and in new condition, and you have proof of purchase, CoolRiver will accept a return of the item within 30 days of delivery.

    The item I received is damaged / faulty. Can I replace it?
    If you have received a damaged or faulty item, simply contact our Customer Support Team on 1300 321 358, who will assist you with replacing the product or processing a refund.

    What is your returns policy?
    To learn about our returns process, please read our returns policy.



    Can I change the address on my order if it has been addressed incorrectly?
    The delivery address may be changed if we are advised prior to the goods having been shipped

    How do I set up an Account?
    Setting up a CoolRiver Account is easy and only takes a couple of minutes. Simply hover over the My Account icon in the top right-hand corner of the screen click Create a new account and proceed to fill out a few quick questions.

    I can’t log in into my CoolRiver account, can you help?
    If you’re having trouble logging in to your account, please contact our Customer Support Team on 1300 321 358 for assistance

    I didn’t receive my password re-set email
    You may not have registered your details with us. To do this, visit the My Accounts page. If you have signed up already, please check your ‘Spam’ or ‘Junk mail’ folder. Please contact our Customer Support Team on 1300 321 358 for assistance if you continue to have issues.

    What are the benefits of an CoolRiver account?
    An CoolRiver account gives you a faster checkout experience. You can save shopping lists, track your orders, see your order history, reorder previous purchases and save your delivery preferences.

    What happens if I have forgotten my password?
    You will need to reset your password. Please enter your Login ID or email address on our Reset password page. You should receive an email containing a temporary password to log in to your account. You will then be able to reset your password.

    What happens if I have forgotten my username?
    If you have forgotten your username, please contact our Customer Support Team for assistance

    Why can’t I add a particular item to my shopping cart?
    This may be because a small number of products online are ‘out of stock’. If t he product is listed as ‘in-stock’ and you cannot add it to your shopping cart please contact our Customer Support Team on 1300 321 358 for assistance.


    Log In Assistance

    How do I log in?
    There is a My Account link on the top of every page as you browse the website. Simply enter your email address and password in the fields displayed to log in.

    Why can’t I log in?
    If you are getting a message that your log in information is incorrect, resetting your password is a quick way to access your account.

    Visit the Reset your password page, enter your User ID or email address and a temporary password will be sent directly to your inbox within a few minutes. Your new password will be case sensitive.

    I can’t remember r my log in details. How can I reset them?
    If you are getting a message that your log in information is incorrect, resetting your password is a quick way to access your account.

    Visit the Reset your password page, enter your User ID or email address and a temporary password will be sent directly to your inbox within a few minutes. Your new password will be case sensitive.

    I’ve forgotten my password. How do I reset it?
    Visit the Reset your password page, enter your User ID or email address and a temporary password will be sent directly to your inbox within a few minutes. Your new password will be case sensitive. You will then be able to reset your password on the website, following the instructions.



    I’m having problems ordering online with CoolRiver. Who can I go to for help?
    Contact our Customer Service Centre on 1300 321 358 Mon-Fri: 9.00am-5.00pm (EDST)



    How can I contact you to ask a question or provide feedback?
    You may contact us and provide feedback via the Contact Us Form on our webpage or by calling our Customer Support Team on 1300 321 358


    Online orders

    Are my personal details safe?
    Yes, read more about our commitment to protecting your privacy and personal information in our Privacy Policy.

    Can I cancel my online order?
    Once your order has been paid for and processed, you are unable to cancel it.

    However, once you have received your order, you can return it unopened within 30 days of delivery. Please contact us on 1300 321 358 and we will assist.

    Can I get a tax invoice in my business name?
    Yes, simply register with your business name and ABN before placing your order. If you have not done so please contact us and we will assist.

    Can I make changes to my order?
    We can cancel or re-place your order so long as it has not yet been shipped

    Can I price match online?
    No, you cannot price match items online. You can only price match by calling our Customer Support Team on 1300 321 358

    Can I track my order?
    You can track your online order, simply use the tracking number provided to you on your shipment confirmation email via the Australia Post website

    I can’t see my online order in my order history
    If you place an order using the “Guest Checkout” option and do not log into your account first, the order will not be added to your order history. If you are still unsure of why you order isn’t showing, please call our Customer Support Team on 1300 321 358

    I’m missing a product from my order, what should I do?
    If you are missing a product from your order, please call our Customer Support Team on 1300 321 358

    I’m having trouble ordering online, can you help me?
    If you have trouble ordering items online, please call our Customer Support Team on 1300 321 358

    I’ve received t he wrong item, who do I contact?
    If you have received the wrong item in your order, please call our Customer Support Team on 1300 321 358

    If an item is on backorder, when will I receive my tax invoice?
    A Tax invoice will be supplied once your backordered product is dispatched.

    If I leave items in my cart, will they be saved?
    If you have items in your cart they will be saved unless you clear your browsing history and cache on your device. Please note that if you log into your CoolRiver account, these saved items may be replaced with the saved items from your account shopping cart.

    My order hasn’t arrived, what do I do?
    If you have not received your order within the specified timeframe, please call our Customer Support Team on 1300 321 358 from Monday to Friday between 8am and 8pm and Saturday or Sunday between 9am and 5pm.

    What happens if I am not home to receive my order?
    If you are not at the delivery address when the driver arrives the driver will leave a card at the premises, and depending on the time of the day the delivery attempt was made, the driver will either reattempt the delivery later in the day, or the following business day.

    What happens if the product I ordered is not in stock?
    If the item is not in stock at the time of ordering, we will place a backorder (an order to the supplier directly for you). You will be provided with an estimated delivery date prior to purchase and on your order confirmation.

    What payment methods are accepted online?
    You can use a Credit Card (Visa, MasterCard and Amex) and PayPal to pay for your order.

    When will I be charged for my order?
    Payment for an order will be processed immediately following a successful transaction.

    When will my Credit Card be charged?
    Your Credit Card will be charged once you complete the online order process. This includes ticking the box that says ‘I accept the general terms and conditions’ and clicking ‘Order Now’ on the order confirmation page.

    Will I receive a receipt or Tax Invoice?
    If you would like a tax invoice please contact 1300 321 358


    Product Information

    Who do I contact for product specific information?
    If you would like more information on any of our product range please call our Customer Support Team on 1300 321 358



    Do you offer a “Pick Up” option instead of delivery?
    CoolRiver does not offer a pickup service at this time

    Do you offer a mobile phone trade in service?
    CoolRiver does not offer a mobile phone trade in service

  • Vendors


    We are partnered with the world’s best known IT and Consumer Electronics brands, delivering the highest quality products together with the gold standard in customer support.

    These include:

    Acer, ASUS, Belkin, Canon, Cisco, Dell, D-Link, Epson, Honeywell, HP, HPE, Lacie, Lenovo, Netgear, Seagate, SteelSeries, Transcend, Western Digital, Zebra.

  • page 2

    Content Page

    Lorem ipsum dolor sit amet, consectetur adipisicing elit. Ut, repellendus architecto voluptates sapiente similique, nisi eveniet cum, porro a rem, est provident officiis. Architecto exercitationem voluptatum odio nobis vitae, veniam?

  • page

    Content Page

    Sub Heading

    At vero eos et accusamus et iusto odio dignissimos ducimus qui blanditiis praesentium voluptatum deleniti atque corrupti quos dolores et quas molestias excepturi sint occaecati cupiditate non provident, similique sunt in culpa qui officia deserunt mollitia animi, id est laborum et dolorum fuga. Et harum quidem rerum facilis est et expedita distinctio. Nam libero tempore, cum soluta nobis est eligendi optio cumque nihil impedit quo minus id quod maxime placeat facere possimus, omnis voluptas assumenda est, omnis dolor repellendus. Temporibus autem quibusdam et aut officiis debitis aut rerum necessitatibus saepe eveniet ut et voluptates repudiandae sint et molestiae non recusandae. Itaque earum rerum hic tenetur a sapiente delectus, ut aut reiciendis voluptatibus maiores alias consequatur aut perferendis doloribus asperiores repellat.

    Sub Heading

    At vero eos et accusamus et iusto odio dignissimos ducimus qui blanditiis praesentium voluptatum deleniti atque corrupti quos dolores et quas molestias excepturi sint occaecati cupiditate non provident, similique sunt in culpa qui officia deserunt mollitia animi, id est laborum et dolorum fuga. Et harum quidem rerum facilis est et expedita distinctio. Nam libero tempore, cum soluta nobis est eligendi optio cumque nihil impedit quo minus id quod maxime placeat facere possimus, omnis voluptas assumenda est, omnis dolor repellendus. Temporibus autem quibusdam et aut officiis debitis aut rerum necessitatibus saepe eveniet ut et voluptates repudiandae sint et molestiae non recusandae. Itaque earum rerum hic tenetur a sapiente delectus, ut aut reiciendis voluptatibus maiores alias consequatur aut perferendis doloribus asperiores repellat.

    At vero eos et accusamus et iusto odio dignissimos ducimus qui blanditiis praesentium voluptatum deleniti atque corrupti quos dolores et quas molestias excepturi sint occaecati cupiditate non provident, similique sunt in culpa qui officia deserunt mollitia animi, id est laborum et dolorum fuga. Et harum quidem rerum facilis est et expedita distinctio. Nam libero tempore, cum soluta nobis est eligendi optio cumque nihil impedit quo minus id quod maxime placeat facere possimus, omnis voluptas assumenda est, omnis dolor repellendus. Temporibus autem quibusdam et aut officiis debitis aut rerum necessitatibus saepe eveniet ut et voluptates repudiandae sint et molestiae non recusandae. Itaque earum rerum hic tenetur a sapiente delectus, ut aut reiciendis voluptatibus maiores alias consequatur aut perferendis doloribus asperiores repellat.

  • 404 Not Found

    Whoops, our bad…

    The page you requested was not found, and we have a fine guess why.
    • If you typed the URL directly, please make sure the spelling is correct.
    • If you clicked on a link to get here, the link is outdated.
    What can you do?
    Have no fear, help is near! There are many ways you can get back on track with Magento Store.
    • Go back to the previous page.
    • Use the search bar at the top of the page to search for your products.
    • Follow these links to get you back on track!
      Store Home | My Account
  • Home page

    {{widget type=”WeltPixel\OwlCarouselSlider\Block\Slider\Custom” slider_id=”1″ type_name=”WeltPixel – Custom Slider Widget”}}


    {{block class=”Magento\\Cms\\Block\\Block” block_id=”home-list-categories”}}


    {{block class=”Magento\\Cms\\Block\\Block” block_id=”home-better-ways”}}

    Let us inform you of our latest specials

    {{block class=”Magento\Newsletter\Block\Subscribe” name=”home.form.subscribe” template=”Magento_Newsletter::subscribe.phtml”}}


    Browse top Sellers

    {{block class=”Mageplaza\AutoRelated\Block\Widget” rule_id=”8″ widget_location=”home”}} Browse top Sellers

    Exclusive Deals

    {{widget type=”Magento\CatalogWidget\Block\Product\ProductsList” show_pager=”0″ products_count=”5″ template=”Magento_CatalogWidget::product/widget/content/grid.phtml” conditions_encoded=”^[`1`:^[`type`:`Magento||CatalogWidget||Model||Rule||Condition||Combine`,`aggregator`:`all`,`value`:`1`,`new_child`:“^],`1–1`:^[`type`:`Magento||CatalogWidget||Model||Rule||Condition||Product`,`attribute`:`category_ids`,`operator`:`==`,`value`:`7`^]^]” type_name=”Catalog Products List”}}

    {{block class=”Magento\\Cms\\Block\\Block” block_id=”home_trustpilot”}}
  • Enable Cookies

    What are Cookies?

    “Cookies” are little pieces of data we send when you visit our store. Cookies help us get to know you better and personalize your experience. Plus they help protect you and other shoppers from fraud.

    Set your browser to accept cookies so you can buy items, save items, and receive customized recommendations. Here’s how:

  • Privacy and Cookie Policy

    Privacy and Cookie Policy

    Please replace this text with you Privacy Policy. Please add any additional cookies your website uses below (e.g. Google Analytics).

    This privacy policy sets out how this website (hereafter “the Store”) uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

    What we collect

    We may collect the following information:

    • name
    • contact information including email address
    • demographic information such as postcode, preferences and interests
    • other information relevant to customer surveys and/or offers

    For the exhaustive list of cookies we collect see the List of cookies we collect section.

    What we do with the information we gather

    We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

    • Internal record keeping.
    • We may use the information to improve our products and services.
    • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
    • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

    How we use cookies

    A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

    Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

    Links to other websites

    Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

    Controlling your personal information

    You may choose to restrict the collection or use of your personal information in the following ways:

    • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
    • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

    We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

    You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

    If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

    List of cookies we collect

    The table below lists the cookies we collect and what information they store.

    Cookie Name Cookie Description
    FORM_KEY Stores randomly generated key used to prevent forged requests.
    PHPSESSID Your session ID on the server.
    GUEST-VIEW Allows guests to view and edit their orders.
    PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
    STF Information on products you have emailed to friends.
    STORE The store view or language you have selected.
    USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
    MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
    MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
    MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
    MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
    SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
    PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
    X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
    MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
    MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.